A NASA TDRS communications satellite, scheduled for a August 3 launch on a ULA Atlas 5 rocket, was damaged on July 14 while it was undergoing final preparations for launch.
Though the issue apparently involves one of the satellite’s main antennas, it is unclear what happened exactly or how extensive the damage was. Furthermore, this article about the incident notes that an earlier incident had also occurred during shipping.
It is understood this latest incident is not related to a ‘close call’ that NASA was investigating earlier in the flow. That incident involved the spacecraft’s shipping container – containing environmental instrumentation – which slid a couple of feet on the trailer it was being winched on to.
If I was a customer who might want to buy the launch services of ULA, I would demand detailed information about why these incidents happened, including what measures are being taken to prevent them from occurring again.