Behind The Black Postings By Robert Zimmerman

It ain’t just the Obamacare website: NASA and one of its major IT contractors have both screwed up badly, according to a new inspector general report.

According to [the inspector general], NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include “a failed effort to replace most NASA employees’ computers within the first six months and low customer satisfaction.”

But don’t worry. NASA’s management, the same management that is building the James Webb Space Telescope and the Space Launch System, is right on the case.

1 Comment
  1. Orion314 says:

    As a former S/W support engineer and H/D analyst , this is a not surprising result when this type of work is farmed out to call centers in India or , worse, to USG workers….they used to call this downsizing, now, the politically correct term is “rightsizing”
    NEXT STOP? A.I. call centers , just get rid of the human element all together….reality is far more terrifying than any matrix movie,

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