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It ain’t just the Obamacare website: NASA and one of its major IT contractors have both screwed up badly, according to a new inspector general report.
According to [the inspector general], NASA and HP Enterprise Services have encountered significant problems implementing the $2.5 billion Agency Consolidated End-User Services (ACES) contract, which provides desktops, laptops, computer equipment and end-user services such as help desk and data backup. Those problems include “a failed effort to replace most NASA employees’ computers within the first six months and low customer satisfaction.”
But don’t worry. NASA’s management, the same management that is building the James Webb Space Telescope and the Space Launch System, is right on the case.