NASA on Starliner: Too much freedom caused the failure!

Starliner docked to ISS in 2024.
NASA today released its final investigation report on the causes behind the Starliner thruster issues during that capsule’s only manned mission in ISS, issues that almost prevented the spacecraft from docking successfully and could have left it manned and out-of-control while still in orbit.
You can read the report here [pdf]. NASA administrator Jared Isaacman made it clear in his own statement that the Starliner incident was far more serious than originally let on.
“To undertake missions that change the world, we must be transparent about both our successes and our shortcomings. We have to own our mistakes and ensure they never happen again. Beyond technical issues, it is clear that NASA permitted overarching programmatic objectives of having two providers capable of transporting astronauts to-and-from orbit, influence engineering and operational decisions, especially during and immediately after the mission. We are correcting those mistakes. Today, we are formally declaring a Type A mishap and ensuring leadership accountability so situations like this never reoccur. We look forward to working with Boeing as both organizations implement corrective actions and return Starliner to flight only when ready.”
A Type A mishap is one in which a spacecraft could become entirely uncontrollable, leading to its loss and the death of all on board. Though Starliner was NOT lost, for a short while as it hung close to ISS that result was definitely possible. Its thrusters were not working. It couldn’t maneuver to dock, nor could it maneuver to do a proper and safe de-orbit. Fortunately, engineers were able to figure out a way to get the thursters operational again so a docking could occur, but until then, it was certainly a Type A situation.
The report outlines in great detail the background behind Starliner’s thruster issues, the management confusion between NASA and Boeing, and the overall confused management at Boeing itself, including its generally lax testing standards.
The report’s recommends that NASA impose greater control over future commercial contracts, noting that under the capitalism model that NASA has been following:
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