People object to Google’s robot call technology sounding just like a human
In creating its new Google assistant, called Duplex, and designing it to be able to make phone calls to schedule appointments, the company made it indistinguishable from a human and successfully hid the fact that it was a robot.
The company was then surprised that many were horrified by this and objected.
The demonstration of the technology at the conference was both impressive and startling. The first example showed Duplex calling a hair salon and scheduling an appointment. The second example involved an even more complex conversation, with the system calling a restaurant to try to make a reservation. In the course of the conversation the system is told it wouldn’t need a reservation for that many people on that particular day. Understanding this, Duplex thanks the person on the other end and hangs up.
These examples of a human-sounding AI interacting with a real person are undeniably impressive, but the technology’s ability to so blatantly fool another human being into thinking it is real has left many unnerved. From suggestions Google had failed at ethical and creative AI design to more explicit accusations that the company was ethically lost, rudderless and outright deceptive, it seems something had gone drastically wrong.
You can watch the demonstration at the link. The robocall technology is quite amazing, and it is also incredibly dishonest and morally bankrupt. Google makes no effort to identify its robot to the listener, and is actually proud that it successfully fools them into thinking they are talking to a human.
The article notes that the company has gotten a lot of negative response to this, and has since said it will always make full disclosure in the future. I have my doubts. I also expect that politicians and survey companies will soon take advantage of this as well. I now routinely hang up on surveys that use robots. To discover that they can fool us makes me want to hang up on all surveys, in all cases.
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In creating its new Google assistant, called Duplex, and designing it to be able to make phone calls to schedule appointments, the company made it indistinguishable from a human and successfully hid the fact that it was a robot.
The company was then surprised that many were horrified by this and objected.
The demonstration of the technology at the conference was both impressive and startling. The first example showed Duplex calling a hair salon and scheduling an appointment. The second example involved an even more complex conversation, with the system calling a restaurant to try to make a reservation. In the course of the conversation the system is told it wouldn’t need a reservation for that many people on that particular day. Understanding this, Duplex thanks the person on the other end and hangs up.
These examples of a human-sounding AI interacting with a real person are undeniably impressive, but the technology’s ability to so blatantly fool another human being into thinking it is real has left many unnerved. From suggestions Google had failed at ethical and creative AI design to more explicit accusations that the company was ethically lost, rudderless and outright deceptive, it seems something had gone drastically wrong.
You can watch the demonstration at the link. The robocall technology is quite amazing, and it is also incredibly dishonest and morally bankrupt. Google makes no effort to identify its robot to the listener, and is actually proud that it successfully fools them into thinking they are talking to a human.
The article notes that the company has gotten a lot of negative response to this, and has since said it will always make full disclosure in the future. I have my doubts. I also expect that politicians and survey companies will soon take advantage of this as well. I now routinely hang up on surveys that use robots. To discover that they can fool us makes me want to hang up on all surveys, in all cases.
Readers!
Please consider supporting my work here at Behind the Black. Your support allows me the freedom and ability to analyze objectively the ongoing renaissance in space, as well as the cultural changes -- for good or ill -- that are happening across America. Fourteen years ago I wrote that SLS and Orion were a bad ideas, a waste of money, would be years behind schedule, and better replaced by commercial private enterprise. Only now does it appear that Washington might finally recognize this reality.
In 2020 when the world panicked over COVID I wrote that the panic was unnecessary, that the virus was apparently simply a variation of the flu, that masks were not simply pointless but if worn incorrectly were a health threat, that the lockdowns were a disaster and did nothing to stop the spread of COVID. Only in the past year have some of our so-called experts in the health field have begun to recognize these facts.
Your help allows me to do this kind of intelligent analysis. I take no advertising or sponsors, so my reporting isn't influenced by donations by established space or drug companies. Instead, I rely entirely on donations and subscriptions from my readers, which gives me the freedom to write what I think, unencumbered by outside influences.
You can support me either by giving a one-time contribution or a regular subscription. There are four ways of doing so:
1. Zelle: This is the only internet method that charges no fees. All you have to do is use the Zelle link at your internet bank and give my name and email address (zimmerman at nasw dot org). What you donate is what I get.
2. Patreon: Go to my website there and pick one of five monthly subscription amounts, or by making a one-time donation.
3. A Paypal Donation or subscription:
4. Donate by check, payable to Robert Zimmerman and mailed to
Behind The Black
c/o Robert Zimmerman
P.O.Box 1262
Cortaro, AZ 85652
You can also support me by buying one of my books, as noted in the boxes interspersed throughout the webpage or shown in the menu above.
This technology is coming, rather than getting all annoyed with those working on it, deal with its implications, if it’s not Google it’ll be someone else.
Did you say it was called Duplex or Duplicity?
Someone else may have some ethical standards attached to its use.
Imagine that voice attached to this soldier;
https://www.rt.com/news/426440-atlas-robot-boston-dynamics/
Agree with Edward!!
Reminded of Bee Gees song “Nights on Broadway”
“Here we are, in a room full of strangers
Standing in the dark, where your eyes couldn’t see me”