Finally in Dublin
Because American Airlines cancelled our Sunday night flight to Dublin (on the way to Wales), we ended up getting here one day late. The result is that we are both exhausted, partly from two days of travel, and partly because the messed up flights has made it harder to adjust to the time change.
My impression of American Airlines drops with every flight. This time they were very disorganized in every way in dealing with the cancellation, caused because our airplane had a maintenance issue. We managed to get our new flight plus our hotel, taxi, and food vouchers quickly because we did some smart quick thinking, working as a team. However, though American told us we were now going to be on a British Airways flight and would send me an email confirmation within minutes, that confirmation never arrived, and when we got to the BA ticket counter the next day they knew nothing about us. Fortunately,. the BA ticket person was great. She called American and got our tickets issued.
I should add that we had an almost identical experience coming home from Oregon on Southwest only a little more than a week ago. Not only did Southwest keep us better informed, they also were able to find another plane and crew and got us out the same night, though six hours late. Moreover, Southwest gave everyone on the flight a $100 voucher, unasked, as an apology for the delay. American meanwhile offered us nothing as recompense. And their food vouchers were pitiful, failing to cover the cost of any meal at the airport.
I will try to post more tonight, but likely I won’t get much done until tomorrow.
Because American Airlines cancelled our Sunday night flight to Dublin (on the way to Wales), we ended up getting here one day late. The result is that we are both exhausted, partly from two days of travel, and partly because the messed up flights has made it harder to adjust to the time change.
My impression of American Airlines drops with every flight. This time they were very disorganized in every way in dealing with the cancellation, caused because our airplane had a maintenance issue. We managed to get our new flight plus our hotel, taxi, and food vouchers quickly because we did some smart quick thinking, working as a team. However, though American told us we were now going to be on a British Airways flight and would send me an email confirmation within minutes, that confirmation never arrived, and when we got to the BA ticket counter the next day they knew nothing about us. Fortunately,. the BA ticket person was great. She called American and got our tickets issued.
I should add that we had an almost identical experience coming home from Oregon on Southwest only a little more than a week ago. Not only did Southwest keep us better informed, they also were able to find another plane and crew and got us out the same night, though six hours late. Moreover, Southwest gave everyone on the flight a $100 voucher, unasked, as an apology for the delay. American meanwhile offered us nothing as recompense. And their food vouchers were pitiful, failing to cover the cost of any meal at the airport.
I will try to post more tonight, but likely I won’t get much done until tomorrow.
