Tag Archives: American Airlines

Finally in Dublin

Because American Airlines cancelled our Sunday night flight to Dublin (on the way to Wales), we ended up getting here one day late. The result is that we are both exhausted, partly from two days of travel, and partly because the messed up flights has made it harder to adjust to the time change.

My impression of American Airlines drops with every flight. This time they were very disorganized in every way in dealing with the cancellation, caused because our airplane had a maintenance issue. We managed to get our new flight plus our hotel, taxi, and food vouchers quickly because we did some smart quick thinking, working as a team. However, though American told us we were now going to be on a British Airways flight and would send me an email confirmation within minutes, that confirmation never arrived, and when we got to the BA ticket counter the next day they knew nothing about us. Fortunately,. the BA ticket person was great. She called American and got our tickets issued.

I should add that we had an almost identical experience coming home from Oregon on Southwest only a little more than a week ago. Not only did Southwest keep us better informed, they also were able to find another plane and crew and got us out the same night, though six hours late. Moreover, Southwest gave everyone on the flight a $100 voucher, unasked, as an apology for the delay. American meanwhile offered us nothing as recompense. And their food vouchers were pitiful, failing to cover the cost of any meal at the airport.

I will try to post more tonight, but likely I won’t get much done until tomorrow.

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American Airlines files for bankruptcy

American Airlines files for bankruptcy. Note this as well:

American was the only major U.S. airline that didn’t file for bankruptcy protection in the aftermath of the 2001 terrorist attacks that triggered a deep slump in the airline industry. The last major airline to file for bankruptcy protection was Delta in 2005.

This list of bankrupt airlines does not include Southwest, however, which has seen its business boom in the past decade. I wonder, could these other airlines be driving customers away with their high baggage fees, complex ticket rules that end up costing customers money or convenience, and their willingness to go along with the abuses of the TSA?

Whenever I can, I fly Southwest, because they don’t charge for baggage and allow me to change or cancel flights without penalty. However, I also fly as little as possible these days, mostly to avoid being treated like a criminal by the TSA. And I know I am not alone in this.

Thus, all airlines have lost business due to TSA abuse. You’d think they’d wake up and start to fight this government intrusion into their operations.

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